Shipping & Returns

Shipping

Standard Delivery

Standard delivery will use Royal Mail Second Class delivery for all orders under 1kg. Orders over 1kg will use Standard Parcel delivery service. They aim for 3 working days delivery. You will be compensated up to £46 for loss or damage. Please see Post Office site for full details.

Order over 2kg will use one of our couriers. If we receive the order pre 10am we can arrange for the courier to pick parcels up the next day, the shipping estimate is then 3-5 working days. There is £50 compensation for loss or damage, please ask for further compensation if needed. If you are not in they will attempt to deliver to a safe place or a neighbour and post a slip through your door.

We cannot post standard delivery to the Channel Islands.

Priority Delivery

This will use Royal Mail First Class Delivery. Royal Mail aim to deliver in 1 day once with them. They have the full list of terms and conditions on the Royal Mail website. You will be compensated up to £46 for loss or damage.

Collect Plus Local Store Delviery

We use the Collect Plus service to offer delivery to late opening convenince stores near you. This delivery method is inexpensive, but also is ideal if you are not in during the day to recieve your parcel. This service allows you to go to the convenince store to pick the parcel up once it has arrived, and the stores are usually open after normal working hours. If you use this method find your nearest Collect Plus shop here and then advise us which store you want us to use in the Special Instructions section when placing your order. If you forgot to tell us we will contact you and ask you before shipping.

There is £50 compensation if there are any issues with this delivery, full terms and conditions of this are on the Collect Plus website. The estimated shipping time is 3-5 days.

There are some size restrictions on this delivery method, in the rare case where a combination of games makes this method unavailable we will advise before posting.

International Delivery

As postage prices to international locations from the UK vary wildly, we offer a flat fee price for international shipping. Once we arrange the postage if we find the amount to be less than the flat fee we will refund the difference so you only pay for the shipping. In rare cases shipping cannot be arranged at all, if that is the case we will inform you of this and refund your money. Postage does not include any taxes that may be applicable when importing items into your country.

Also, please feel free to email us on info@grimtreegames.com for exact quotes for shipping outside of the UK.


Refunds and Returns

Damaged or faulty items

If you receive a damaged or faulty item, please notify us within 7 days. Where possible we will try to replace any missing parts although this can take some time as we have to go through the distributors and they may have to contact an international company to get the part from them. In many cases missing parts can be replaced direct from the manufacturer. Where an exchange is not available, a 100% refund can be provided. Any returns postage will also be reimbursed once we have received the item and seen it faulty or damaged. In the event of a gift we appreciate it may be more than 7 days before you realise that a part is missing and we will endeavour to replace missing parts in these cases.

Wrong item received

If we send you the wrong item, please notify us within 7 days. Then having got confirmation from us please return the item unopened within 30 days of receipt and we will refund the returns postage and send the correct item, should you still require this.

Unwanted items

Should you change your mind, simply notify us immediately and return the item unopened and unused within 7 days of receipt to obtain an exchange or refund to the value of the item. The shipping in this case is at your cost.