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Conditions of Use

Welcome to the Grim Tree Games website.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Grim Tree Games's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Grim Tree Games' or 'us' or 'we' refers to the owner of the website whose registered office is 67 Spencer St, Accrington, Lancashire. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

We reserve the right to change the price of any item on the site at any time. We reserve the right to withdraw any offer or discount at any time. We reserve the right to change the shipping rates and conditions at any time.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


Club Discounts

Any sale made at in person at a games club is given a 5% discount to our standard web prices. This discount is separate to any offers made exclusively on the web site, including any sales, discounts or vouchers. Those offers are not available for in person sales at clubs or other venues.


Stock Availability

Some items of stock are ordered on demand from our supplier when you place your order. We update our stock list with available stock to reflect if the item is available at the time of order. The date we expect to have the item in is shown on the listing.

If some items are in direct stock and others supplier stock, we will wait to ship until all items are in. If you wish for them to be shipped separately extra postage can be calculated.

If there is any delay to this past the stated date, due to unexpected supplier availability or other issues, we will provide a 5% discount for use against your next order.

If there are other orders delayed after the first that would mean gaining another 5% discount active at the same time as the first, this discount isn't given as each customer can have a maximum of 1 x 5% late order discount at any one time. Once the discount has been used a further late order discount can be given.


Preorders

We take a preorders for a product before its release. If you place a preorder with us money is taken from your account when you place the order, we will then post the product to you as soon as the item comes into our stock. The date we provide on the website is an estimate for the games release and is subject to change dependent on our suppliers.

Shipping will be charged assuming maximum weight (5.99 per item for standard delivery) as the exact weight and shipping costs are unknown until the item is in stock, however you will be refunded the difference if the actual postage is less. Please email for a postage guide.

If your preorder is mixed with items that are in stock, we will wait until all the items are in before sending. If you want the items that are stock sooner please place a different order


Ex-Demo Stock

As you have probably seen, we produce unboxing videos for the games we stock. Once we have unboxed a game, we may take it to an event or two as a demo game, then it is all carefully packed back up. To allow us to carry out further unboxing videos we then offer those games here at a reduced price, giving you like new games at a cheaper price. We make sure all the pieces are present and the condition is excellent, however slight scuffs or marks may be present on the box from transportation.


Pre-owned Games

We offer a service where we list your preowned games for free, and only take a fee based on a percentage of the sale if the game sells.

Buyer

The cost of your shipping will be included in the price of the game.

Once received, any issues with the game and its contents are to be directed to the seller with regards to resolution, we are not responsible for and cannot compensate for those issues. We ask sellers to be as accurate with description and pictures as possible.

If the parcel is lost or damaged in transit to you, we ensure that compensation is available and you will be compensated. Once we receive notification from the courier that the parcel has been received by you, we are no longer responsible for the condition and the package cannot be declared as lost. You have 15 days after being notified the game has shipped by us to declare a none delivery.

Seller

To list the game we need the following emailed to preowned@grimtreegames.com:

Pictures of the game that reflect the condition of the game.

Description of the game condition and if any elements are missing.

Physical weight of the game.

Rough dimensions of the game.

Your PayPal details for sending money of your sale.

The requested sale price of the game (we will add calculated shipping onto this before listing).

We will calculate the postage and add this to the price we list the game at. We reserve the right to refuse listings based on the content or item if we feel it is not appropriate for our site.

All deliveries will be handled by My Hermes. This means we can effectively track the parcel and offer compensation should there be any issues. Once the parcel shows as being received by My Hermes we will action either a PayPal or issue a Gift Voucher depending on your decision below.

Once sold we will contact you and send you a PDF to print and attach to your packaged game. You then have a maximum of 1 week to take the parcel to one of the My Hermes stores shown here. If you do not send within that time the buyer will be refunded.

If you are no longer able to sell the game or the condition of the game changes, please inform us as soon as possible so we can alter the listing.

Receiving your money:

At this point you can choose to either,

A) Have us send you the requested sale price, less 15% for our listing fee, to your PayPal account as a personal transfer.

B) Have us send you a gift voucher for the requested sale price, less 5% for our listing fee

We will ask which option you would like when we send your shipping labels.
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